Patient Rights & Responsibilities

Patient Financial Advocate Contact:

Patient Financial Advocate Hotline: 866-833-6070
Patient Financial Advocate Email: PFA@pentechealth.com

As a patient, you have the right to:

Be fully informed at the time of admission or before the start of treatment of your rights and responsibilities and the name and disciplines of those individuals who will provide care or service in a language or form that you understand.

Be informed of any alternatives to your prescribed treatments and any risks and benefits associated with these alternatives.

Refuse treatment to the extent permitted by law after being fully informed of the results of such a decision.

Be advised verbally and in writing, before care is initiated or within a reasonable amount of time after care is initiated, of the extent to which payment for services may be expected from Medicare or other sources and the extent to which payment may be required from the patient. To be notified of any changes in this information within thirty (30) days after Pentec Health has been notified of the change.

Choose whether or not to participate in research, investigational or experimental studies, or clinical trials.

Formulate and execute advance directives that address decision and decision makers regarding your care including the withholding or withdrawal of treatment.

Have pain needs appropriately assessed and managed per physician order.

Secure, respectful and dignified care toward the patient and his/her property without fear of verbal, physical and psychological abuse regardless of age, race, color, creed, sex or national origins.

Confidentiality of all written and verbal patient care information and to refuse the release of records to any individual outside the agency, except as provided by law or third party payers.

Review your medical record, at any reasonable time, with permission of your doctor.

Receive education and training in the prescribed home care treatment in a language that you understand.

24 hour access to Pentec Health nursing and pharmacy staff to include both direct and indirect care.

Transferred or referred to another organization and/or be informed of impending discharge from service, and any continuing care needs or services, in a timely manner, as your condition progresses or changes.

Voice a complaint regarding care, treatment or lack of respect for property to Pentec Health staff at 1-800-223-4376, and expect an answer to any complaint or concerns you discuss with Pentec Health without fear of discrimination or reprisal. If you feel your complaint was not handled in an appropriate manner, you may contact the State Hotline at PA 800-222-0989; DE 800-942-7373; NJ 800-792-9770; MD 800-492-6005; FL 800-962-2873 or JCAHO at 800-994-6610

As a patient, it is your responsibility to:

Provide accurate information regarding your medical history including allergies and medications, condition and response to treatment.

Participate in your plan of care and carry out your infusion therapy as instructed.

Maintain a safe home setting for storage and infusion of your medication.

Maintain the confidentiality of any and all medical records in the home.

Be available to Pentec Health staff for nursing and delivery visits.

Notify Pentec Health of readmission to the hospital, travel plans, change in address, telephone number, living situation, natural disaster, family crisis, or change in health insurance benefits.

Notify Pentec Health of any problems, concerns or complaints related to therapy, care or service provided and any changes in medications, whenever they occur.

*All rights and responsibilities are assigned to the person(s) legally authorized as a patient's representative.